What is a managed IT service provider (MSP)?

A managed IT service provider (MSP) is a third-party company that remotely manages a business's IT infrastructure and systems on an ongoing basis under a service level agreement (SLA). Unlike traditional break/fix IT support, MSPs proactively monitor, maintain, and secure your technology to prevent problems before they cause downtime.

How much do managed IT services cost for a small business?

Managed IT services are typically priced on a per-user or per-device monthly basis. For small businesses in the Raleigh-Durham area, costs generally range from $75 to $150 per user per month depending on the services included. Benchmark Network Solutions offers transparent, flat-rate pricing with no hidden fees — contact us for a free assessment and custom quote.

How quickly does Benchmark Network Solutions respond to IT issues?

Benchmark Network Solutions typically responds to all support tickets within 15 minutes. Our team provides 24/7 monitoring and proactive maintenance so many issues are resolved before you even notice them.

What industries does Benchmark Network Solutions serve?

Benchmark Network Solutions primarily serves small and mid-sized businesses in healthcare, local government, engineering firms, and building services companies. We also support a broad range of industries across the Raleigh-Durham-Chapel Hill Triangle in North Carolina.

What is the difference between managed IT services and co-managed IT services?

Managed IT services means Benchmark takes over all aspects of your IT operations — ideal if you have no in-house IT team. Co-managed IT services is a partnership where Benchmark works alongside your existing IT staff to fill gaps in coverage, expertise, or bandwidth — ideal if you have an internal IT team that needs additional support.

Does Benchmark Network Solutions offer cybersecurity services?

Yes. Benchmark provides multi-layer cybersecurity services including firewall management, endpoint protection, intrusion detection, security awareness training for employees, and vulnerability assessments. Cybersecurity is included in our core managed IT plans.

Where is Benchmark Network Solutions located and what areas do they serve?

Benchmark Network Solutions is headquartered in Durham, North Carolina. We serve businesses throughout the Research Triangle, including Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Garner, and the greater Research Triangle Park (RTP) area.

Security Awareness Training in Raleigh, Durham, and Chapel Hill, NC

Reduce phishing risk, improve compliance, and build a stronger security culture with practical security awareness training from Benchmark Network Solutions.

Schedule a Free Consultation

Security Awareness Training for North Carolina Businesses

Employees are often the first target in phishing, credential theft, and social engineering attacks. Benchmark Network Solutions provides security awareness training for businesses in Raleigh, Durham, Chapel Hill, and surrounding North Carolina communities to help reduce human error and improve cyber resilience. Our program helps organizations strengthen employee awareness, improve suspicious activity reporting, and support business, insurance, and regulatory security requirements.

Why Security Awareness Training Matters

Technical controls alone are not enough if users are unprepared.

Reduce Phishing Risk

Train employees to recognize phishing emails, fake login pages, and social engineering attempts before they lead to compromise.

Protect Sensitive Data

Strengthen secure behavior around email, credentials, attachments, and business or customer information.

Support Compliance Goals

Reinforce awareness and documentation efforts related to HIPAA, PCI DSS, GDPR, and other security expectations.

Improve Reporting Habits

Encourage employees to report suspicious messages and behavior faster so threats can be contained earlier.

Build Better Decision-Making

Help staff pause, evaluate, and respond appropriately when faced with suspicious activity.

Create a Security-First Culture

Turn awareness into an ongoing habit instead of a once-a-year compliance exercise.

Who This Service Is Best For

✓ Small and Mid-Sized Businesses

For organizations that need stronger security awareness without building a large internal program.

✓ Medical Practices and Healthcare Organizations

Support HIPAA-related employee awareness and protection of patient data.

✓ Professional Services Firms

Help reduce user-driven threats that could expose confidential client information.

✓ Local Government and Public Sector Teams

Improve employee awareness and phishing resilience in high-risk environments.

✓ Businesses With Compliance or Cyber Insurance Requirements

Reinforce training, reporting, and security expectations with a documented program.

What Our Service Includes

A managed approach built around practical use, measurable outcomes, and local business needs.

Customized Training Programs

Relevant education for your users

Training can be tailored to your business, employee roles, and the threats most likely to affect your organization.

Simulated Phishing Campaigns

Measure and improve employee response

Test users safely with phishing simulations to identify risk patterns and provide targeted coaching.

Ongoing Security Education

Continuous awareness, not one-time training

Deliver regular refreshers, awareness content, and practical training as threats continue to evolve.

Executive Reporting

Clear visibility for leadership

Track participation, phishing performance, improvement trends, and human risk metrics with useful reporting.

Compliance Support

Awareness tied to business requirements

Support awareness efforts that align with healthcare, legal, financial, and general business compliance expectations.

Ongoing Program Guidance

A local partner, not just a platform

Benchmark helps plan, launch, refine, and manage your awareness program over time.

Benefits of Security Awareness Training for Raleigh and Durham Area Businesses

✓ Lower Human-Driven Cyber Risk

Reduce the likelihood of phishing clicks, credential theft, and unsafe user behavior.

✓ Better Visibility Into User Risk

Identify departments, trends, and repeat issues that need more attention.

✓ Improved Security Reporting

Encourage earlier reporting of suspicious emails and activity to reduce impact.

✓ Support for Cyber Insurance and Compliance

Reinforce awareness practices that help support documentation and security expectations.

✓ Continuous Improvement Over Time

Create a program that evolves as threats, business operations, and compliance requirements change.

Why Choose Benchmark Network Solutions?

Benchmark Network Solutions is a North Carolina-based managed IT and cybersecurity provider serving businesses in Raleigh, Durham, Chapel Hill, and nearby areas. We combine technical security knowledge with practical employee training strategies that fit real business operations.

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Local North Carolina Support

Work with a team that understands local businesses, regional compliance concerns, and SMB operational realities.

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Managed IT and Cybersecurity Expertise

Get awareness training backed by broader cybersecurity and managed IT experience.

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Responsive Service

Receive practical support from a team that moves quickly and communicates clearly.

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Tailored Training Approach

Avoid generic programs that ignore your users, risks, and business environment.

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Measurable Results

Track participation, phishing resilience, and risk improvement with meaningful reporting.

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Business-Focused Security Outcomes

Reduce risk, improve compliance support, and strengthen your first line of defense.

Security Awareness Training FAQ

What is security awareness training?

Security awareness training teaches employees how to recognize phishing, social engineering, suspicious links, credential theft attempts, and other common cyber threats.

Why is security awareness training important for businesses?

Many incidents begin with user behavior. Regular training helps reduce mistakes and improve early reporting of suspicious activity.

Do you offer phishing simulations for businesses in Raleigh and Durham?

Yes. Benchmark Network Solutions supports phishing simulation campaigns to help businesses measure employee response and improve resilience.

Can security awareness training help with compliance?

Yes. Awareness training can support broader requirements tied to HIPAA, PCI DSS, GDPR, cyber insurance expectations, and internal security policies.

Can training be tailored to different user groups?

Yes. Training and phishing campaigns can be adjusted based on user roles, behavior, and risk patterns so the content is more relevant.

Ready to Reduce Phishing Risk and Strengthen Your Team?

Benchmark Network Solutions provides security awareness training for businesses in Raleigh, Durham, Chapel Hill, and across North Carolina. Let us help you build a more security-aware workforce.

Schedule a Free Consultation