Managed IT Services in Durham, Raleigh & Chapel Hill
Benchmark Network Solutions manages your entire IT environment — monitoring, security, helpdesk, and strategy — under a single flat monthly fee. No surprise invoices. No offshore helpdesk. Just IT that works.
IT Problems That Drain Your Business
Durham-area SMBs lose an average of $5,600 per hour during unplanned downtime. These are the root causes — and why reactive IT support is no longer enough.
Unplanned Downtime
Servers fail, networks drop, and your team stops working. Each hour offline costs real revenue and damages client relationships you've spent years building.
Security Gaps
Unpatched software, weak passwords, and no endpoint detection leave NC businesses exposed. Ransomware attacks on Triangle SMBs rose 43% in 2024.
Unpredictable IT Costs
Break-fix billing means you never know what's coming next month. Emergency repair rates, unexpected hardware failures, and consultant fees add up fast.
Everything Your Business Needs to Stay Up and Secure
One plan. One flat fee. Complete IT management from a local Durham team.
24/7 Remote Monitoring
Every server, workstation, and network device monitored around the clock using ConnectWise Automate. Alerts trigger automated remediation or technician escalation before you notice a problem.
Unlimited Helpdesk Support
Phone, email, and remote access support for your team during business hours. Average first response under one hour. Escalation to senior engineers for complex issues — same day.
Endpoint Security (EDR)
Microsoft Defender for Business or SentinelOne deployed on every endpoint. Real-time threat detection, behavioral analysis, and automatic quarantine of suspicious activity.
Automated Patch Management
Windows OS, Microsoft 365, and third-party software (Chrome, Adobe, Java) patched on a tested, scheduled cycle. No more forgotten updates opening security holes.
Email Security & Filtering
Microsoft Defender for Office 365 or Proofpoint filters phishing, spam, and malicious attachments before they reach your inbox. Anti-spoofing and DMARC enforcement included.
Cloud Backup & Recovery
Daily encrypted backups via Datto or Veeam with offsite cloud copy. Monthly restore tests confirm your data is actually recoverable — not just backed up.
vCIO Quarterly Reviews
Quarterly IT strategy sessions with a senior engineer to review performance, plan upcoming projects, and align technology spend with your business goals.
Asset & License Management
Full inventory of hardware and software licenses. Proactive replacement recommendations before equipment fails. License compliance reports on demand.
User Onboarding & Offboarding
New hires get configured workstations and accounts on their first day. Departing employees are offboarded securely, with credentials revoked and data preserved within two hours.
Local IT Expertise. Real Accountability.
We've managed IT for Triangle businesses since 1992. Our team is here — in Durham — not routed through an offshore call center.
Local Team, Local Response
When remote support isn't enough, a BNS technician can be on-site in Durham, Raleigh, Chapel Hill, or Cary within hours — not days. We know your building, your staff, and your environment.
30+ Years in the Triangle
Founded in 1992, we have managed IT for law firms, medical practices, engineering companies, nonprofits, and local government agencies across Durham and the surrounding area.
No Long-Term Lock-In
Month-to-month agreements available. We earn your business every month with results, not contracts. Our 99% client retention rate is the proof — not the fine print.
Get a Free IT Assessment for Your Durham-Area Business
We audit your current environment, identify risks, and give you a clear picture of what managed IT would cost and save. No obligation. Local team. Real answers.