Keep Your Team Billable. Keep Your Client Data Secure.
Engineering firms, CPA practices, financial advisors, and consulting organizations across North Carolina rely on Benchmark to keep their technology running — so their staff stays focused on clients, not IT problems.
When billable hours depend on technology, downtime is not an option.
Professional service firms run on deadlines, client confidence, and confidential data. A downed server, a ransomware attack, or a lost laptop during tax season is not just an IT inconvenience — it costs billable hours, damages client relationships, and exposes your firm to real liability. Benchmark serves engineering firms, architecture practices, CPA and accounting firms, financial advisors, and consulting organizations across the Research Triangle — providing the same enterprise-grade IT and security that large firms have, at a price structure built for firms of 10–150 people.
- Engineering & Architecture (AutoCAD, Revit, Civil 3D, BIM)
- Accounting & CPA Firms (QuickBooks, Drake, UltraTax, CCH)
- Financial & Advisory Firms (SEC/FINRA compliance readiness)
- Consulting & Professional Services (Microsoft 365, secure remote access)
- Cyber insurance requirement support for all verticals
- Durham, Raleigh, Chapel Hill, Cary, and across NC
We understand the software your firm depends on — and how to keep it running fast, securely, and without disrupting the way your team works. One flat monthly fee covers everything: unlimited help desk, 24/7 monitoring, cybersecurity, patching, cloud management, and same-day onsite when you need a real person on-site.
Built for your vertical.
Every professional service sector has unique software, workflows, and compliance requirements. We bring hands-on experience to organizations across North Carolina.
Engineering Firms
Supporting firms that rely on AutoCAD, Civil 3D, Revit, Bluebeam, ArcGIS, BIM collaboration, large file transfers, and remote field staff.
- AutoCAD
- Civil 3D
- Revit
- Bluebeam
- ArcGIS
- BIM Collaboration
- Large File Transfers
- Remote Field Staff
We ensure your teams can access large project files quickly — in the office, at home, or on a job site.
Architecture Firms
Technology built for firms that need high-performance workstations, BIM collaboration, secure client sharing, and large storage environments.
- High-Performance Workstations
- BIM Collaboration
- Revit Optimization
- Secure Client Collaboration
- Cloud Project Sharing
- Large Storage
- Disaster Recovery
We keep your designers productive while protecting years of valuable design work.
Accounting & CPA Firms
Supporting firms that depend on QuickBooks, UltraTax, Drake, Thomson Reuters, CCH, Microsoft 365, secure client portals, and document management.
- QuickBooks
- UltraTax
- Drake
- Thomson Reuters
- CCH
- Secure Client Portals
- Document Management
We help firms stay productive during tax season while protecting sensitive financial information.
Financial & Advisory Firms
Helping financial professionals maintain secure client communications, compliance readiness, business continuity, and reliable remote access.
- Secure Client Communications
- Protected Financial Data
- Compliance Readiness
- Business Continuity
- MFA
- Email Security
- Secure Document Sharing
We help advisory firms protect client relationships and maintain regulatory readiness.
The risks we take off your plate.
Professional service firms face a specific combination of IT risks that a generalist IT provider cannot fully address — slow specialized software, targeted cyber threats, strict confidentiality obligations, and zero tolerance for downtime during client deadlines.
Ransomware & Business Email Compromise
Professional firms are high-value targets. A single successful phishing attack or ransomware infection can lock your files, expose client data, and trigger a cyber insurance claim — or a client lawsuit. We deploy layered defenses that stop these attacks before they reach your staff.
Client Data Exposure & Confidentiality Breach
Your clients share financial records, legal documents, design files, and sensitive business data under an expectation of confidentiality. We enforce encrypted storage, access controls, and MFA on every system that touches client data — and log every access.
Downtime During Deadlines
Tax season, project close-outs, and client deliverable windows leave no room for system outages. We monitor every system 24/7 and resolve issues before they interrupt your team — and if something does go wrong, we can be on-site the same day.
Cyber Insurance & Compliance Requirements
Insurers are tightening requirements for MFA, EDR, backup, and security training — and many firms are finding their existing IT setup does not qualify. We implement and document every control carriers require, so your firm is both insurable and defensible.
Every service your firm needs, under one monthly agreement.
We manage your complete technology environment — from the help desk your staff relies on daily to the cybersecurity controls your clients and insurers expect — for one predictable flat fee.
Unlimited Managed IT & Help Desk
Your staff gets fast, knowledgeable support — by phone, remote session, or on-site — with no per-ticket billing. We handle every issue so your team stays focused on client work.
- Unlimited remote & onsite support
- 24/7 system monitoring & alerting
- Patch management & software updates
- Vendor coordination on your behalf
Cybersecurity & Endpoint Protection
Layered defenses built around the threats professional firms actually face — from credential theft and phishing to ransomware targeting client file servers.
- Endpoint Detection & Response (EDR)
- Email security & phishing protection
- MFA on all accounts
- Security awareness training
- Dark web monitoring
Microsoft 365 & Cloud Management
We manage your entire M365 environment — Teams, SharePoint, OneDrive, Intune, Entra ID — so collaboration is seamless, data is protected, and nothing falls through the cracks.
- Microsoft 365 licensing & administration
- SharePoint, OneDrive & Teams optimization
- Cloud security & data governance
- Microsoft 365 backup
Backup & Business Continuity
Ransomware, hardware failure, or accidental deletion can happen to any firm. We implement tested, layered backup with rapid recovery — so a data event does not become a client crisis.
- Local & offsite cloud backup
- Immutable (ransomware-proof) storage
- Documented disaster recovery plan
- Regular backup testing & verification
Network & Infrastructure
From firewall management and secure remote access to high-performance workstations for CAD and BIM workloads — we keep the infrastructure your firm runs on fast, reliable, and secure.
- Firewall management & network monitoring
- Secure VPN & remote access
- Workstation & server management
- Performance optimization for large files
Compliance & Cyber Insurance Readiness
We implement and document the specific controls your cyber insurer, clients, or regulators require — so your firm is both protected and ready to demonstrate it.
- Cyber insurance control implementation
- Written Information Security Plan (WISP)
- SEC/FINRA cybersecurity support
- Annual security risk assessments
The Benchmark Commitment.
Your team stays billable, your client data stays confidential, and your IT runs in the background — where it belongs.
We audit your IT environment against the confidentiality and uptime expectations your clients assume you meet — documenting risks in remote access, file security, email, and business continuity before they surface in an engagement.
We close the gaps. Encrypted devices, MFA on every client-facing system, email security that stops the impersonation attacks targeting professional firms, and a tested backup plan that gets you back to work fast.
We handle IT so your staff does not have to. 24/7 monitoring, fast remote resolution, and same-day onsite when it matters — one flat monthly fee, no surprise invoices, no matter how many issues come up.
Common questions from professional service firms.
Can you support AutoCAD, Revit, and other engineering or architecture software?
Yes. We regularly support engineering and architecture firms that depend on high-performance workstations, large project files, and cloud collaboration tools including Autodesk Construction Cloud and BIM 360. We understand the performance requirements these applications demand and can optimize your workstation and network environment accordingly.
Do you support tax and accounting software like QuickBooks, Drake, and UltraTax?
Yes. We support the applications CPA and accounting firms depend on — including QuickBooks, Drake, UltraTax, Thomson Reuters, and CCH — as well as Microsoft 365, secure document management, and client portal environments. We're familiar with the uptime demands of tax season and plan accordingly.
Can you help our firm meet cyber insurance requirements?
Absolutely. Cyber insurers now require specific technical controls — MFA on all accounts, endpoint protection, offsite backup, email security, and documented security awareness training. We implement every required control and document it so your firm qualifies for coverage and can demonstrate compliance at renewal.
Can you support multiple office locations across North Carolina?
Yes. Whether you have one office or several locations throughout North Carolina, we provide centralized IT management and consistent support across all sites — with the same flat monthly rate and the same response standards at every location.
Do you provide onsite support, or is everything remote?
Both. Our Durham-based team resolves most issues remotely within minutes. For anything that needs hands-on attention — hardware, server work, network changes, or onboarding new staff — we can be on-site the same day across the Triangle and throughout North Carolina.
Get a free IT assessment
We'll review your current IT environment, identify your highest-risk gaps, and show you exactly what a managed IT partnership with Benchmark would look like — at no cost and no obligation. Serving engineering, architecture, accounting, financial, and consulting firms across Durham, Raleigh, Chapel Hill, Cary, and the Research Triangle.