Durham, NC · Managed IT across North Carolina since 1992
Nobody should be waiting on IT.
We run, secure, and budget the technology that supports businesses and local government organizations across North Carolina.
Four things that stop being your problem.
One flat monthly fee. One team who knows your building, your staff, and your systems.
We monitor every device, server, and network connection 24/7.
Fixing issues before your staff even notices. Help-desk tickets get answered by technicians who already know your environment, not a script reader on the other side of the country.
Managed IT Services
We protect your environment and minimize risk.
Every computer and email account is protected, threats are monitored, and security weaknesses are regularly checked — with a clear plan for what to do if something goes wrong.
CybersecurityA bad Friday costs you hours, not weeks.
Encrypted, offsite backups with tested recovery procedures. If ransomware hits or a server fails, we restore from a clean snapshot — typically within hours, not days — so you can tell your clients it was a brief interruption, not a crisis.
Backup & Recovery
Seamlessly access emails and files anywhere.
We migrate your team to Microsoft 365, configure SharePoint as your internal document hub, and enforce security policies across every device — so hybrid and remote work actually works.
Microsoft 365Ready for a personal review of your IT environment?
Talk to a local technician — no sales scripts, no obligation. We'll take a look at what you have and tell you exactly where you stand.
Call today — (919) 678-8595How we work.
All for one flat monthly fee
A national vendor sends a ticket number. We know you.
Local since 1992
We are based in the Research Triangle and support organizations across North Carolina. We're not going anywhere.
Flat-rate pricing
One predictable monthly fee regardless of how many tickets your team submits. No billing surprises.
Same-day onsite support
Critical outages get a technician on-site the same day in Durham, Raleigh, or Chapel Hill.
Sector fluency
We know HIPAA-adjacent requirements, government procurement timelines, and the compliance expectations of financial services.
<30min
Response Time
5
Sectors served
Greater Raleigh
Chamber
Chamber
Member
NCLGISA
Member
Your IT lead gets a full team behind them.
If you have an internal IT person but need after-hours coverage, security expertise, or vendor management support, our co-managed plan gives them the depth of a full MSP without replacing anyone.
Co-Managed IT
We understand your compliance requirements because we know your industry.
Healthcare-Adjacent
Financial Services
Local Government
Nonprofits
Common questions deserve straight answers.
If you do not see your question here, call us.
(919) 678-8595-
What does "managed IT" actually mean for a 50-person firm?
It means your IT infrastructure — servers, workstations, network, security, backups — is monitored and maintained around the clock by our team, so you get a predictable monthly bill instead of surprise repair costs and your staff stops losing time to tech problems.
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How quickly can Benchmark respond when something breaks?
Managed clients reach a live technician within 60 minutes, 24/7. For critical outages affecting your whole team, our average response time is under 15 minutes. We dispatch to your Durham, Raleigh, or Chapel Hill office the same day for hardware issues.
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Do we have to replace all our current equipment to switch to Benchmark?
No. We start with a network assessment and build a phased roadmap around your existing investments. We only recommend new hardware when aging equipment poses a real risk to reliability or security.
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We already have an in-house IT person. Can Benchmark work alongside them?
Yes — our co-managed IT plan is built for exactly that. Your internal IT lead keeps control of day-to-day requests while we handle security, monitoring, vendor management, and after-hours emergencies. They get a full team behind them without the headcount cost.
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What does a cybersecurity engagement actually include?
It covers endpoint detection and response (EDR) on every device, email security with anti-phishing filters, multi-factor authentication enforcement, dark web credential monitoring, quarterly vulnerability scans, and a documented incident response plan — not just antivirus.
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How does Benchmark price its services?
We use per-seat flat-rate pricing so your monthly bill stays predictable regardless of how many support tickets your team submits. We will quote you a fixed monthly fee after the free assessment.
Find out where your IT actually stands.
We will walk through your network, security posture, and backup coverage at no cost. No obligation. No sales pressure. Just a clear picture.