Durham, NC · Managed IT across North Carolina since 1992

Nobody should be waiting on IT.

We run, secure, and budget the technology that supports businesses and local government organizations across North Carolina, so your people can focus on serving clients, residents, and communities.

Since
1992
Serving NC businesses
5
Sectors served
Greater Raleigh
Chamber
Member
NCLGISA
Member
What we run

Five things that stop being your problem.

One flat monthly fee. One team who knows your building, your staff, and your systems.

01 / Managed IT Services

Your people stop losing mornings to broken tools.

We monitor every device, server, and network connection 24/7 — fixing issues before your staff even notices. Help-desk tickets get answered by technicians who already know your environment, not a script reader on the other side of the country.

Managed IT Services
IT support technicians assisting a client
Technology professional reviewing server infrastructure
02 / Cybersecurity

You answer the security questionnaire the same week it arrives.

EDR on every endpoint, email filtering, MFA enforcement, dark web monitoring, and quarterly vulnerability scans — plus a documented incident response plan so you are never making decisions on a bad day.

Cybersecurity
03 / Backup & Disaster Recovery

A bad Friday costs you hours, not weeks.

Encrypted, offsite backups with tested recovery procedures. If ransomware hits or a server fails, we restore from a clean snapshot — typically within hours, not days — so you can tell your clients it was a brief interruption, not a crisis.

Backup & Recovery
Flood damage illustrating the need for disaster recovery planning
04 / Microsoft 365 & SharePoint

Email, files, and logins behave the same everywhere.

We migrate your team to Microsoft 365, configure SharePoint as your internal document hub, and enforce security policies across every device — so hybrid and remote work actually works.

Microsoft 365
05 / Co-Managed IT

Your IT lead gets a full team behind them.

If you have an internal IT person but need after-hours coverage, security expertise, or vendor management support, our co-managed plan gives them the depth of a full MSP without replacing anyone.

Co-Managed IT
How we help

A clear path from risk to reliable technology.

How Benchmark helps: Assess your IT environment to identify risks and opportunities; Secure your data, systems, and users; Support your business with proactive monitoring and responsive help.
Why Benchmark Network Solutions

A national vendor sends a ticket number. We send someone who knows your building.

Local since 1992

We are based in the Research Triangle and support organizations across North Carolina. We are not going anywhere.

Flat-rate pricing

One predictable monthly fee regardless of how many tickets your team submits. No billing surprises at fiscal year-end.

Real response SLAs

60-minute live response, 24/7. Critical outages get a technician on-site the same day in Durham, Raleigh, or Chapel Hill.

Sector fluency

We know HIPAA-adjacent requirements, government procurement timelines, and the compliance expectations of financial services — no onboarding required.

Exterior of Benchmark Network Solutions' Durham, North Carolina office
Who we serve

We understand your clients' deadlines because we know your industry.

Professionals collaborating on a technology project

Professional Services

Doctor providing care by video consultation

Healthcare-Adjacent

Professional reviewing secure technology infrastructure

Financial Services

Government building

Local Government

Team collaborating around laptops

Nonprofits

Common questions

Straight answers.

If you do not see your question here, call us — we are the ones who pick up.

(919) 678-8595
What does "managed IT" actually mean for a 50-person firm?

It means your IT infrastructure — servers, workstations, network, security, backups — is monitored and maintained around the clock by our team, so you get a predictable monthly bill instead of surprise repair costs and your staff stops losing time to tech problems.

How quickly can BNS respond when something breaks?

Managed clients reach a live technician within 60 minutes, 24/7. For critical outages affecting your whole team, our average response time is under 15 minutes. We dispatch to your Durham, Raleigh, or Chapel Hill office the same day for hardware issues.

Do we have to replace all our current equipment to switch to BNS?

No. We start with a network assessment and build a phased roadmap around your existing investments. We only recommend new hardware when aging equipment poses a real risk to reliability or security.

We already have an in-house IT person. Can BNS work alongside them?

Yes — our co-managed IT plan is built for exactly that. Your internal IT lead keeps control of day-to-day requests while we handle security, monitoring, vendor management, and after-hours emergencies. They get a full team behind them without the headcount cost.

What does a cybersecurity engagement actually include?

It covers endpoint detection and response (EDR) on every device, email security with anti-phishing filters, multi-factor authentication enforcement, dark web credential monitoring, quarterly vulnerability scans, and a documented incident response plan — not just antivirus.

How does BNS price its services?

We use per-seat flat-rate pricing so your monthly bill stays predictable regardless of how many support tickets your team submits. We will quote you a fixed monthly fee after the free network assessment.

Find out where your IT actually stands.

We will walk through your network, security posture, and backup coverage at no cost. No obligation. No sales pressure. Just a clear picture.