Get reliable IT support when you need it.
Keep your team productive with responsive support for everyday technology issues, along with a clear process for handling more complex problems when they arise.
Managed IT ServicesDurham, NC · Managed IT for biotech teams and growing organizations
Keep important work moving.
Your team has research to advance, people to onboard, and milestones to reach. Benchmark provides managed IT and project support for biotech companies and other growing organizations in the Research Triangle.
Get a free assessmentLess IT coordination means more time for the work.
Support your employees, protect the data, plan disaster recovery, and make collaboration easier.
Protect your business and know who is watching over it.
Make sure your systems, email, and data are protected while knowing who is responsible for monitoring, responding to, and resolving security concerns.
CybersecurityBe ready to recover quickly from disruptions.
Build a recovery plan to ensure your critical data and systems can be restored quickly, so your team can get back to work after an unexpected outage or incident.
Backup & RecoveryGive your team secure access to the tools they rely on.
We plan and organize your Microsoft 365 or SharePoint migration so users can access files, email, and collaboration tools without interruption.
Microsoft 365
Support built around your people, processes, and technology.
From office staff to specialized equipment and external partners, we ensure your technology strategy supports the way your organization functions.
- Network and Wi-Fi projects built around your site and equipment requirements
- Clearly defined support boundaries for specialized applications and vendors
- Defined support processes to ensure the right help is available when needed
- Projects and ongoing support services clearly separated for transparency and budgeting
Make your next IT decision with a clearer plan.
Start with a conversation about your priorities, current environment, and the work ahead.
The Benchmark Commitment.
Make the gaps and responsibilities clear, then agree the support and project work needed.
We review users, devices, network, access, and backup arrangements. For biotech teams, we also discuss lab dependencies, external collaborators, and the milestone driving the work.
We prioritize the agreed gaps in identity, endpoints, email, and recovery coverage, with your quality team or equipment vendor involved where needed.
We support and monitor the systems included in your plan. Coverage, escalation, and on-site arrangements are defined around your operating needs and location.
Give your IT team more capacity, not less control.
Your internal team is the superhero, but they may need help with a migration, network deployment, security logging, or recurring support. We can discuss a defined role that complements the work they already do.
Common questions from biotech teams.
What does managed IT include for a growing biotech team?
Your plan defines support for the users, devices, and systems in scope, together with coverage and escalation.
How quickly can Benchmark respond?
Our average SLA response time is less than 30 minutes.
Will we need to replace our existing equipment?
Not automatically. We review what is in place and identify reliability, security, and support constraints. For instrument-connected computers, vendor requirements and change approvals are considered before recommending an upgrade.
Can Benchmark work alongside our internal IT team?
Yes. We can discuss a defined co-managed or project role that complements your team. Responsibilities, access, approvals, and escalation are clear before work starts.
How are managed services and projects priced?
Recurring support is priced against the agreed users, systems, and coverage. Migrations, network deployments, and other projects are scoped separately unless the agreement includes them. Proposals will explain inclusions, exclusions, assumptions, and how changes affect cost.
What does your next milestone need from IT?
Start with a free review of your current environment and the business priorities. Get a clearer picture of what to fix now, address next, and plan for later.
No cost. No obligation.
Get a free assessment