Monitoring done over the internet from a physically separate location. Benchmark does remote monitoring for troubleshooting, patching, installing new software, etc Learn more: https://en.wikipedia.org/wiki/Remote_Monitoring

Shadow IT refers to hardware, software, or cloud services used within an organization without official approval from the IT department. This includes employees using personal devices, unapproved apps (e.g., Dropbox, Google Drive), or third-party tools that may pose security and compliance risks. Learn more: https://en.wikipedia.org/wiki/Shadow_IT

User Identity Management (UIM) refers to the processes, policies, and technologies used to manage and secure user identities within an organization. It ensures that the right individuals have appropriate access to systems, applications, and data while preventing unauthorized access. Learn more: https://en.wikipedia.org/wiki/User_Identity_Management

Asset management involves tracking, maintaining, and optimizing a company’s assets to maximize their value and efficiency. It includes both physical and digital assets, depending on the business type. While a physical asset management system can tell you the location of a computer, it cannot answer questions like, “What operating systems are our laptops running?” and […]