Why Managed IT Service
Using a managed IT service (MSP) can help you sleep better at night
Why do I need Managed IT?
Most businesses are dependent on Information Technology (IT) for their business operations. IT provides companies with better business communications, business efficiency, and competitive advantage. IT supports the backbone of modern business with application software for accounting, enterprise resource planning (ERP), sales, customer relationship management (CRM), e-commerce, email, website, video conferencing, etc. Yet many businesses lack the right amount of in-house IT resources needed to maximize the benefits of IT. Sometimes a smaller business will have “an IT guy” or a friend who provides IT support. This situation puts the business at risk of an outage or cyber attack as this type of support usually lacks regular maintenance, continuous monitoring, and comprehensive network security. Managed IT Services or MSP can address this gap at an affordable cost.
Enhanced Service Level Agreements
Predictable monthly cost
Lower Operational Expense
Scalable IT resources
Improved vendor management
What is Managed IT Service?
Managed Service, Managed IT Service, and MSP terminology has been overused. Often these terms are used to offer various services which in reality, may or may not be a true managed service. Sometimes even traditional “break/fix” type of on-demand service is labeled as managed service. This has caused confusion for the customer, as he/she is not able to experience the significant benefits of using a real managed service program.
Managed IT services enable businesses to focus on their core function by delegating IT operations to an expert third-party service provider, who can provide remote monitoring, management and repair. Managed Service Providers (MSPs) provide fully managed IT services as agreed upon in a Service Level Agreement (SLA). This is a more resilient and proactive IT model than the traditional reactive break/fix model, which leaves businesses exposed to security vulnerabilities and disruptions.
Why use a Managed IT Service?
Scalable IT resource
If a company’s IT needs change seasonally, or due to business condition changes, the company must to be able to scale IT resources accordingly. An MSP can provide this scalable IT solution without the downside of having to grow or shrink in-house IT personnel.
A managed services provider can interface with vendors on behalf of a company to resolve any IT issues related to the vendor. When multiple vendors are involved, this can become a formidable task. The managed service provider, experienced in dealing with complicated IT issues, can manage the vendor, or vendors, to a successful resolution.
Focus on Business
As businesses grow, the IT load increases, and it is easy to get overwhelmed with keeping IT at peak function. Outsourcing part, or the entire IT function, can help a firm stay focused on revenue-generating activities and innovation. The Managed IT Service Provider can handle mundane tasks, and the client can get their work done more efficiently and without the distraction of technical troubleshooting.
Enhanced Service Level Agreement
With a managed service plan, you receive a customized service level agreement (SLA) that’s tailored to your company’s needs. This enables you to efficiently manage hardware and software, increase productivity, and reduce the total cost ownership.
Predictable Monthly Cost
When using a managed IT service, the monthly expense is typically the same amount every month, regardless of the highs and lows of how much support is required each month. This means you’ll know exactly how much to budget for IT, and exactly what services you’ll receive, allowing you to be more flexible when investing in other areas of your business.
At Benchmark we work as the trusted IT advisor for our clients. We help clients by having a strategic focus, as well as encouraging forward planning. We help eliminate IT issues that keeps you up at night. We don’t want to be another vendor but rather a long-term partner for your business. We enhance our managed service offering with…
Strategic IT planning
Peace of Mind
We don’t want you to have to worry about your daily IT operations, reliability and speediness of your network connection. With Benchmark managed services there are no surprises about the state of your IT environment when you come into work. We got you covered with 24x7x365 coverage.
All-inclusive IT Service
We're Here To Help!
1920 E NC hwy 54 #130
Durham, NC 27713