Get Help from Our Durham-Based Support Team
Submit a support ticket, call our helpdesk, or access remote assistance. A real technician responds — no offshore call centers, no automated runarounds.
How to reach us for support
Call the helpdesk
For urgent issues, call (919) 678-8596 directly. A technician answers during business hours; our monitored line is active 24/7 for emergencies.
Submit a ticket below
Use the form on this page to describe your issue. Include any error messages, affected devices, and when the problem started — it helps us resolve things faster.
Remote assistance
If a technician has asked you to start a remote session, they will provide a link or code. Do not start a remote session unless you initiated the request with our team.
Submit a Support Ticket
We'll respond within one business hour during business hours, or next business day for after-hours submissions.
Support Hours
Support Line
Call (919) 678-8596 for technical support. For general inquiries, call our main line at (919) 678-8595.
Security reminder
Benchmark will never cold-call you and ask for remote access or payment. If you receive an unsolicited call claiming to be from our team, hang up and call us directly.
Get a free IT assessment for your business
We'll review your current setup and give you a prioritized action plan — no cost, no obligation.