What is a managed IT service provider (MSP)?

A managed IT service provider (MSP) is a third-party company that remotely manages a business's IT infrastructure and systems on an ongoing basis under a service level agreement (SLA). Unlike traditional break/fix IT support, MSPs proactively monitor, maintain, and secure your technology to prevent problems before they cause downtime.

How much do managed IT services cost for a small business?

Managed IT services are typically priced on a per-user or per-device monthly basis. For small businesses in the Raleigh-Durham area, costs generally range from $75 to $150 per user per month depending on the services included. Benchmark Network Solutions offers transparent, flat-rate pricing with no hidden fees — contact us for a free assessment and custom quote.

How quickly does Benchmark Network Solutions respond to IT issues?

Benchmark Network Solutions typically responds to all support tickets within 15 minutes. Our team provides 24/7 monitoring and proactive maintenance so many issues are resolved before you even notice them.

What industries does Benchmark Network Solutions serve?

Benchmark Network Solutions primarily serves small and mid-sized businesses in healthcare, local government, engineering firms, and building services companies. We also support a broad range of industries across the Raleigh-Durham-Chapel Hill Triangle in North Carolina.

What is the difference between managed IT services and co-managed IT services?

Managed IT services means Benchmark takes over all aspects of your IT operations — ideal if you have no in-house IT team. Co-managed IT services is a partnership where Benchmark works alongside your existing IT staff to fill gaps in coverage, expertise, or bandwidth — ideal if you have an internal IT team that needs additional support.

Does Benchmark Network Solutions offer cybersecurity services?

Yes. Benchmark provides multi-layer cybersecurity services including firewall management, endpoint protection, intrusion detection, security awareness training for employees, and vulnerability assessments. Cybersecurity is included in our core managed IT plans.

Where is Benchmark Network Solutions located and what areas do they serve?

Benchmark Network Solutions is headquartered in Durham, North Carolina. We serve businesses throughout the Research Triangle, including Raleigh, Durham, Chapel Hill, Cary, Apex, Morrisville, Garner, and the greater Research Triangle Park (RTP) area.

24/7 Log Collection & SIEM Monitoring

Complete Visibility. Faster Threat Detection. Stronger Compliance.

Benchmark Network Solutions delivers 24/7 log collection and SIEM monitoring powered by enterprise-grade technology like Wazuh, giving your organization real-time visibility, faster incident detection, and compliance-ready reporting.

Schedule a Free Security Assessment

24/7 Log Collection and SIEM Monitoring Services

Centralized log visibility for municipalities, healthcare organizations, regulated businesses, and growing companies

Modern organizations, especially municipalities and regulated businesses, depend on secure, reliable systems to deliver critical services. But without centralized visibility into your IT environment, threats can go undetected until it is too late. Benchmark Network Solutions delivers 24/7 log collection and SIEM monitoring powered by enterprise-grade technology, giving you real-time visibility, threat detection, and compliance-ready reporting.

Why Log Collection Matters

Every device in your environment produces evidence that can reveal risk, failure, or compromise.

Cyberattacks and Unauthorized Access

Logs reveal suspicious activity, failed logins, privilege misuse, and attempted compromise across your systems.

System Failures and Outages

Centralized monitoring helps identify the events behind downtime, instability, and service interruption.

Compliance Violations

Collected and retained logs support regulatory review, policy enforcement, and audit readiness.

Insider Threats and Suspicious Behavior

User and system activity can be correlated to detect unusual actions before they become larger incidents.

The Risks of Not Having Log Monitoring

Without centralized log collection, organizations face:

Delayed breach detection
Incomplete forensic data
Compliance failures and fines
Increased downtime and operational risk

Most cyber incidents are discovered days or weeks later. Log monitoring changes that.

What Our Log Collection Service Delivers

Without centralized log monitoring, you are essentially flying blind. With our solution, you gain full visibility across your entire IT infrastructure in real time, enabling faster detection and response. It is a managed SIEM monitoring, security visibility, and compliance support in one centralized solution

✓ Real-Time Visibility Across Your Entire Environment

We collect and analyze logs from firewalls and network devices, servers on-premises and in the cloud, workstations and endpoints, Microsoft 365 and cloud platforms, and security tools and applications. This creates a single-pane-of-glass view of your environment.

✓ Advanced Threat Detection and Alerting

Our SIEM platform continuously analyzes log data to detect suspicious login activity, malware and ransomware indicators, unauthorized access attempts, network anomalies, and lateral movement. Wazuh enables real-time correlation and alerting to help stop threats early.

✓ Faster Incident Response

When a threat is detected, alerts are generated instantly, incidents are triaged and investigated, and automated response actions can be triggered. This helps reduce dwell time and limit damage before issues escalate.

✓ Compliance and Audit Readiness

Our log collection and SIEM services help support requirements for CJIS, HIPAA, NIST Cybersecurity Framework, and PCI-DSS. Wazuh supports compliance by analyzing logs and generating reports aligned with regulatory standards.

✓ Centralized Log Management and Retention

We centralize and securely store logs for historical analysis, forensics, investigations, and audit requirements so you always have access to critical data when you need it.

✓ Seamless Integration With Your Existing Tools

Our platform integrates with firewalls, IDS and IPS systems, cloud platforms like Azure, AWS, and Google Cloud, ticketing systems, alerting tools, and threat intelligence platforms. Wazuh's open architecture supports broad integration across your security ecosystem.

Powered by BSecure

Our BSecure Log Monitoring Platform is built on Wazuh, a powerful open-source SIEM and XDR solution used globally. It provides unified security visibility across endpoints, networks, cloud systems, and applications

Centralized Log Collection and Analysis

Aggregate and analyze security data from across your environment in one platform.

File Integrity Monitoring

Detect unauthorized file and configuration changes that could indicate compromise.

Vulnerability Detection and CVE Correlation

Identify known vulnerabilities and connect findings to real system risk.

Security Configuration Assessment

Measure systems against security baselines such as CIS benchmarks.

Cloud and Container Security Monitoring

Extend visibility into modern cloud workloads and hybrid environments.

Real-Time Dashboards and Reporting

Review current posture, events, and trends through centralized reporting.

Automated Threat Response

Trigger automated actions to contain and reduce active threats more quickly.

Unified SIEM and XDR Capability

Combine detection, correlation, and response into a single practical platform.

Who This Service Is For

Managed SIEM monitoring tailored to public sector, regulated industries, and growing businesses

Municipalities and Local Government

Meet CJIS compliance requirements, monitor critical infrastructure, and help ensure uninterrupted public services.

Healthcare and Regulated Industries

Protect sensitive data, support HIPAA compliance, detect breaches early, and maintain audit readiness.

Small and Mid-Sized Businesses

Get enterprise-grade security without enterprise cost, full visibility without an internal SOC team, and a solution that scales as your business grows.

Why Choose Benchmark Network Solutions?

We go beyond security tools to deliver practical outcomes for your business.

Local, Responsive Support

Triangle-based team with fast response times and practical support.

Security-First Approach

Built on NIST and layered security principles.

Practical, Business-Focused Solutions

We align IT security with your operational needs.

24/7 Monitoring and Visibility

Always-on protection, insight, and detection support.

Public Sector and SMB Experience

Trusted by municipalities and growing businesses across North Carolina.

How Our 24/7 SIEM Monitoring Service Works

A straightforward process built for better visibility, faster detection, and stronger compliance.

Assessment

Evaluate risks, requirements, and current visibility

We assess your current environment, identify visibility gaps, review compliance requirements, and map log sources across your systems.

Deployment

Connect systems and activate centralized logging

We deploy agents and integrate firewalls, servers, endpoints, Microsoft 365, cloud platforms, and other critical log sources.

Monitoring and Optimization

Tune detections and improve outcomes over time

We continuously monitor events, tune detection rules, reduce noise, and improve alert quality to strengthen security visibility.

Reporting and Response

Deliver actionable alerts and compliance support

You receive actionable alerts, dashboards, investigation support, and compliance-ready reporting to help guide response and decision-making.

Get Complete Visibility Into Your IT Environment

24/7 log collection and SIEM monitoring for security, response, and compliance

Schedule a Free Security Assessment