RDP (Remote Desktop Protocol) enables secure remote access to Windows desktops and servers over a network connection. It allows IT administrators and users to view and control remote systems as if they were local. MSPs rely on RDP to manage client systems, perform maintenance, and provide end-user support securely and efficiently. Learn more: https://en.wikipedia.org/wiki/Remote_Desktop_Protocol

RADIUS (Remote Authentication Dial-In User Service) is a networking protocol used for centralized authentication, authorization, and accounting (AAA) in network access control. It enables secure user authentication for devices like routers, switches, VPNs, and wireless access points by verifying credentials against a centralized RADIUS server. Once authenticated, the server grants appropriate access and tracks user […]

QoS (Quality of Service) manages network resources by prioritizing specific types of traffic — for example, giving VoIP or video conferencing packets precedence over general web traffic. MSPs configure QoS to ensure stable call quality, reduce lag, and maintain performance consistency across business networks, especially when bandwidth is limited. Learn more: https://en.wikipedia.org/wiki/Quality_of_service

Process-level segmentation is a fine-grained security approach that restricts communication between individual processes within a system or network. It enforces strict access controls, ensuring that only authorized processes can interact with specific resources. Learn more: https://en.wikipedia.org/wiki/Process_Level_Segmentation

Preventative controls in cybersecurity are measures designed to proactively reduce the likelihood of security incidents by preventing threats from exploiting vulnerabilities in a system, network, or application. These controls aim to stop attacks before they can cause damage, thus ensuring the integrity and confidentiality of sensitive information. Learn more: https://en.wikipedia.org/wiki/Preventative_Controls

PowerShell is Microsoft’s command-line framework for managing Windows systems. It combines scripting capabilities with administrative control over local and remote systems through cmdlets (command-lets). MSPs use PowerShell extensively to automate user onboarding, patching, backups, and Microsoft 365 administration. Learn more: https://en.wikipedia.org/wiki/PowerShell

Port security is a network security feature that controls access to a network switch port based on the MAC (Media Access Control) addresses of the devices connected to it. This helps prevent unauthorized devices from connecting to the network and potentially causing security breaches. Learn more: https://en.wikipedia.org/wiki/Port_Security